Introduction
Managing utility payments can be a cumbersome task for both property owners and management companies. Apartment owners often struggle with submitting meter readings accurately, while management companies face inefficiencies due to inaccurate data. Zezman Holding recognized these challenges and tasked KPI Creatives with developing a solution that would streamline the process, ensure accuracy, and create a seamless customer experience. The result was Zezman Meters—an innovative Android app that leverages AI to simplify utility bill management.
Client
Zezman Holding
Date
July 2022
Industry
Real estate
Services
2024
Introduction
Managing utility payments can be a cumbersome task for both property owners and management companies. Apartment owners often struggle with submitting meter readings accurately, while management companies face inefficiencies due to inaccurate data. Zezman Holding recognized these challenges and tasked KPI Creatives with developing a solution that would streamline the process, ensure accuracy, and create a seamless customer experience. The result was Zezman Meters—an innovative Android app that leverages AI to simplify utility bill management.
Client
Zezman Holding
Date
July 2022
Industry
Real estate
Services
2024
Challenge & approach
Three main challenges hindered the adoption of digital technology for utility payments in Ukrainian residential complexes: "Zoo" of Technologies: There are millions of meters of different types, technologies, and generations in buildings. A lack of standardization has led to a fragmented landscape that makes connecting all types of meters into a unified system extremely challenging. Limited Budgets: In non-premium housing segments, budget constraints led developers to use simple, affordable meters without modems or smart technology, making the adoption of smart technology more difficult. Lack of Trust in Digital Technology: When meter data is transmitted directly to a server, it often sparks distrust among residents, especially when meters are located in public areas. There is no clear mechanism for verifying the readings, resulting in disputes and a lack of trust.
Process
To address these challenges, KPI Creatives developed the Zezman Meters app, an Android-based solution for meter reading automation. Using tens of thousands of meter photos, a neural network was trained to recognize meter numbers and readings from photographs. The app was designed to provide a simple, photo-based method for meter reading, allowing electricians and plumbers to quickly and efficiently record data. In cases where the neural network failed to recognize the reading correctly, users were prompted to confirm or correct the data, ensuring accuracy. The app also generates route sheets to prevent any meter from being missed, providing complete coverage.
Results
● Improved Efficiency: One individual can now collect readings from 3,000 meters in two working days—approximately 10 times the daily norm of traditional utility controllers.
● Labor Savings: The total labor cost for meter reading was reduced by 6 times, from 200 to 30 working hours.
● Customer Satisfaction: Customer service managers now have access to photographic proof of meter readings, allowing them to quickly resolve billing disputes and enhance customer trust.
● Easy Payments: Bills are delivered via a Telegram bot, and customers can make payments in one click through the bot, making the payment process seamless.
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Andrew Mitchell